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Hosted Contact
Center Solutions |
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Multinational corporations are increasingly looking for
leverage in every aspect of their business.
AcrossWorld's total hosted contact solutions bring
intelligent distributed workforces closer to
corporations. Now, it's easier than ever for
corporations to bring the world's talent to their
customers.
Low Total Cost of Ownership
Our total hosted solution package enables businesses to
rent software applications over the Internet, host and
manage applications from their facilities, and
coordinate the support, maintenance, and administration
of the software.
Integrated Solution
Our integrated solution provides end-to-end managed
network services and secure, well-connected, financial
grade data centers, IP contact center software suites,
VoIP, and customer relationship management (CRM)
software.
On-Demand Model
AcrossWorld’s on-demand model combines state-of-the-art
hardware, software, networking technologies, and
technical know-how to provide superior performance,
increased security, and 24/7 system reliability--more
effectively and affordably than traditional legacy
systems.
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Benefits |
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Technology Partners |
No Capital Expenditure
Instead of large upfront purchases of capital equipment,
enterprises are able to pay on a month-by-month basis,
paying by the agent and the services they need.
Focus on Core Business, not on Running a Phone Company
Deployment and maintenance of call center equipment is
complex and labor intensive, and large telecom and IT
departments are required for the task. With today’s trend
towards an ever-sharper focus on core competencies, businesses
should focus on what they do best and not have to be in the
business of building and running their own “phone company.”
Be a Multi-Channel “Contact Center”
There is dramatic change underfoot in the way customers want to
contact the companies they do business with. Telephone
communications are being augmented by web-based chat, e-mail,
SMS and even voice and video over IP.
Manage Capacity Easily
Phone calls vs. web chat vs. e-mail vs. VoIP vs. video vs.
voice mail—who can figure out the right amount of capital
equipment for enterprises to buy in each of these areas? With
our solution, customers pay for capacity as they go.
Call centers may have capacity needs that vary seasonally, or in
accordance with marketing promotions. Subscribers to our hosted
service can quickly throttle capability as their needs change.
Control Multiple Sites
A single point of access—from any PC—can set up and adjust
things like IVR scripts and recordings, call flows, agent
skills, group assignments, quality of service targets and so
forth.
Perfect for All Businesses
Call centers are becoming more essential to every business.
With our IP-based contact center technology, small and medium sized contact centers can share the same quality of service as do large contact centers without the headache and financial burden of ownership.
Slash Communication Costs
With our VoIP gateways, we can slash your communication costs and increase call capacity without sacrificing qualtiy.
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Our technology
partners allow us to provide a best of breed hosted contact
center solution. Our integrated solution provides
end-to-end managed network services and secure, well-connected,
financial grade data centers, IP contact center software suites,
VoIP, and customer relationship management (CRM) software.
Cosmocom
is a global leader in universal access contact center platforms.
Global Netoptex, Inc. (GNI)
is a collocation and managed services provider.
Sprint
is a global leader in managed network and telecommunications services.
British Telecom (BT)
is a leader in the UK as well as globally providing a host of managed network and telecommunications services.
SingTel
is Asia's leading provider of managed network and telecommunications services.
Microsoft
CRM
a Microsoft .NET-connected CRM product suite that provides
sales force automation and customer service for mid-sized
businesses.
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